Starting a new treatment should not feel like a maze. At Promise, your first visit happens online, at your own pace, and the path is short. Knowing what to expect from your first visit takes the guesswork out, so here is the whole thing, plainly: you choose a treatment, you complete that treatment's own intake, a licensed provider reviews your request, and — if a prescription is written — a licensed U.S. compounding pharmacy fills it and ships it to your door.
What to expect from your first visit, step by step
- Choose a treatment. Browse every treatment we offer, or start from what you are working toward.
- Complete that treatment's intake. An online health questionnaire built for the specific treatment you chose — each one has its own.
- A licensed provider reviews your request. Every request, every time. This is a real clinical review, not a checkbox.
- Your medication ships. If a prescription is written, a licensed U.S. compounding pharmacy fills it and sends it to your door.
The sections below walk through each step, one question at a time.
How do I choose a treatment?
There are two natural ways in. If you already know what you are looking for, the full treatment list shows everything Promise offers, with pricing listed on each product page so you can see the cost before you begin. If you are starting from a goal instead, the solutions pages group treatments by area — muscle and recovery, energy and focus, gut health, and more — so you can work from the change you want toward the options that fit it.
If you like to read before you decide, our education library digs into the evidence behind individual treatments — for example, what the research does and does not show for BPC-157. No treatment here requires homework, but an informed visit is a better visit.
What does the intake form ask?
Once you choose a treatment, its own intake link on the product page takes you to an online clinical questionnaire you complete on your own schedule. There is no waiting room and no appointment to book.
Every treatment has its own intake, because every treatment raises its own clinical questions — there is no generic form. The questionnaire covers your health history, the medications and supplements you currently take, relevant conditions, and what you are hoping to address. Some intakes are brief; others are noticeably more thorough. That is by design: the more complete the picture, the better the review.
Two things make the intake go smoothly:
- Answer honestly and completely. The reviewing provider works entirely from what you share. An accurate health history is what makes a careful, useful review possible.
- Take a few minutes to prepare. Have your medication list and health details handy before you start. The National Institute on Aging gives the same advice for any telehealth visit: a few minutes of preparation sets you up for a more successful visit.
Who reviews my request?
A licensed provider in Promise's clinical network reads every intake — every request, every time. The provider looks at your health history alongside the treatment you chose and makes a clinical judgment about the right path for you. If anything in your intake needs clarifying, the care team follows up.
That review is the heart of the visit. It is what makes this a medical service: nothing on this site ships without a prescription written for you, by a licensed provider, after a review of your health information.
What happens after the review?
If a prescription is written, it goes to a licensed U.S. compounding pharmacy — our patient-facing pharmacy partner is PerfectRx — which prepares your medication and ships it to your door in temperature-safe packaging. Compounding means your medication is prepared for you individually, by a licensed pharmacist in a state-licensed pharmacy; the FDA's compounding questions and answers explain how that practice works and who may do it.
Your relationship with the care team does not end at delivery. Follow-up check-ins are built into the plan, and when it is time to reassess — a question, a goal, a change in your health — that is simply another visit, handled the same unhurried way as the first.
What does it cost?
Every treatment lists its pricing on its own product page, so you can see the cost before you begin the intake. Many treatments offer month-to-month plans as well as longer options, and the product page spells out exactly what is included. We keep prices next to the treatments they describe — current, in context, and easy to compare — rather than repeating them in articles like this one.
Ready when you are
A first visit is a small promise to yourself — to finally look into the thing you have been meaning to look into. Promise is built to help you keep it, starting with a visit that respects your time, your privacy, and your pace. When you are ready, the treatment list is the place to begin.